Refund & Return Policy

Due to the personalized nature of our custom pet portraits, we cannot offer returns. Each piece is meticulously crafted to your specifications and is a unique reflection of your pet.

If you are dissatisfied with your final product, please contact us promptly. Customer satisfaction is our priority, and we are committed to resolving any concerns.

For incorrect items, damaged products, or orders placed in error, we will gladly replace them with receipt of photo evidence. Please notify us within 48 hours of receiving your order.

To cancel or modify your order, please contact us within 30 minutes of placing it. Due to the immediate start of our artists' work, subsequent requests are subject to our discretion.

We understand that choosing the perfect photo can be challenging. Please ensure that your image is clear and well-lit to ensure the best possible results. We want to ensure that you are completely satisfied with your custom pet portrait, so please don't hesitate to reach out with any questions or concerns.